Our response to the COVID-19 virus
(Updated 20 March 2020)

We are aware that you will have been inundated with emails regarding responses to the COVID-19 pandemic. Accordingly, we will seek to provide a brief update on the strata/community management of your scheme.


Meetings

For the time being, we will be seeking to defer all meetings of owners and strata committees, unless critical/urgent. If the pandemic continues for an extended periodic, meetings will become more “urgent” and will have to be called.

We will be offering alternate means of participation in meetings (e.g. conference call/electronic attendance) where meetings are scheduled. At a minimum, we will adhere to government regulations regarding the number of people that can be admitted to meetings.

We have been in the process of rolling out an electronic method of voting and will expedite that as quickly as possible. These measures should allow for the orderly conduct of the owner’s corporation.


Strata Management Support

Our managers remain available to support you with any needs you may have, including estate management (repairs and maintenance), levies, accounts, by-law enforcement or similar. To the extent possible, it is “business as usual”.

Our managers are working outside the office where possible but at this stage, are not locked down. Our office remains open, but we would ask owners (and contractors) wishing to attend our office to make an appointment.

We will ensure that contractors continue to be engaged and paid promptly. The owner’s corporation finances, levy collection and books and records are unaffected. You can access information via our web portal at www.beaumontstrata.com.au.

We will be ensuring communication with committees in relation to extra measures that might be considered to deal with the pandemic (on a case by case basis).

Strata inspectors can still conduct searches of the books and records; we will be able to provide timely status certificates, although we recommend reasonable notice be given to ensure that these are available in advance of settlements.


We would also note:

All residents / businesses, contractors and visitors should practice both good hygiene (e.g. handwashing) and social distancing. In most cases, individuals are required to take personal responsibility for this, although some owners corporations are providing additional facilities and cleaning.

All residents diagnosed with COVID-19 that are required to self-isolate should alert the owners corporation via the strata manager so other residents / businesses can be informed (confidentially) and take appropriate precautions, including extra cleaning.

Restrictions may be placed on communal facilities (like gyms, pools and clubhouses), especially if a person returning a positive result to COVID-19 has visited the site. We would ask for all owners’ patience and understanding.


Thank you for your support to date. If any matters require our attentions, please contact the strata manager. We wish you continued good health at this trying time.

REPAIR & MAINTENANCE

The repair and maintenance of a complex is essential for minimising the risk of accidents, making your workplace a pleasant work environment and enhancing the value of your strata unit.

The Owners Corporation is required to handle this for the common property. Your strata managing agent will generally be delegated with authority to handle the day to day matters (serious or expensive matters will be referred to the Executive Committee). Owners are responsible for the repair of their own property (non common property); tenants should contact their owner or property manager in the event that an item requires repair or attention.

Beaumont Strata managers regularly visit complexes to ensure that repairs are carried out promptly and the building and grounds are appropriately maintained. However, we welcome Owners and Occupiers reporting items that require attention.

Should you wish to log a service request, please complete the form and a request will be sent through to the strata manager for action. Please note that if the matter requires urgent attention, you should telephone our office.